Effective Date: April 15, 2026
Service Steady LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us via chat, phone, or text message.
1. Information We Collect
We may collect the following types of information:
- Contact information. Name, email address, phone number, mailing address.
- Service information. Details about the services you are requesting or have received.
- Communication data. Records of chat, email, and SMS conversations.
- Technical data. IP address, browser type, and pages visited on our website.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide requested services.
- Send appointment confirmations, reminders, and follow-up communications.
- Send promotional and informational messages (with your consent where required).
- Improve our website and customer service.
- Comply with legal obligations.
3. SMS / Text Messaging
Types of SMS messages we may send:
- Responses to inquiries submitted via our website chat.
- Appointment confirmation and reminder messages.
- Service completion and follow-up messages.
- Promotional offers and service announcements (only with your consent).
No sharing of SMS consent: Your phone number and SMS opt-in consent will not be sold, shared, or transferred to third parties or affiliates for their own marketing purposes.
4. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service providers. Trusted third-party vendors who assist with our operations (e.g., CRM platforms, SMS delivery, scheduling tools), who are contractually obligated to keep your information confidential.
- Legal requirements. When required by law or to protect our rights.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time by contacting us.
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You may disable cookies through your browser settings; however, some features of the site may not function properly.
7. Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate data.
- Request deletion of your personal data.
- Opt out of SMS and marketing communications at any time.
To exercise any of these rights, contact us at [email protected] or (203) 806-0706.
8. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have done so, we will promptly delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Service Steady LLC
- 256 Cook Hill Road
- Cheshire, CT 06410
- Phone: (203) 806-0706
- Email: [email protected]